Orders are processed and dispatched within 2–3 business days. Business days are Monday to Friday and exclude Queensland and Australian public holidays.

During launches, promotions and other high-volume periods, processing may take slightly longer. You will receive a confirmation email with tracking information once your order has been dispatched.

If you haven’t received your confirmation email, please check your junk or spam folder.

Standard Shipping - $10

Estimated delivery: 2–7 business days after dispatch.

Express Shipping - $15

Estimated delivery: 1–3 business days after dispatch.

Free Standard Shipping is available on Australian orders over $100.

Delivery times are estimates and may vary depending on your location, public holidays, weather events and carrier delays.

Standard Shipping - $20

Estimated delivery: 6–12 business days after dispatch.

Express Shipping - $35

Estimated delivery: 3–7 business days after dispatch.

International delivery times are estimates and may be affected by customs processing or carrier delays.

New Zealand customers are responsible for any applicable customs duties, import taxes or fees charged by local authorities. These charges are not included in the purchase price or shipping cost unless stated at checkout.

Once your order has been dispatched, you will receive an email containing your tracking details. Please allow up to 24 hours for the tracking information to update.

Please check your delivery details carefully before completing your purchase. If you notice an error, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has been processed or dispatched. If an order is returned because an incorrect or incomplete address was supplied, additional postage fees may apply before it can be resent.

If your parcel is significantly delayed, lost or arrives damaged, please contact us through our Contact page with your order number and relevant photographs where applicable. We will assist you with the carrier investigation and work with you to find an appropriate resolution.

Polyson Jewellery is not responsible for delays caused by postal carriers, customs processing, weather events or circumstances outside our reasonable control. This does not affect any rights you may have under Australian Consumer Law.